FAQs
1. How long does shipping take?
Shipping times may vary depending on your location and the product you ordered. Generally, you can expect your order to arrive within 2-4 weeks. Please note that due to the current global situation, there may be some delays in shipping. Rest assured, we are working hard to get your order to you as soon as possible.
2. Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment. Please allow 2-3 business days for the tracking information to be updated.
3. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for your convenience.
4. Do you offer refunds?
Yes, we offer refunds. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more information on how to initiate a return.
5. Are your products high quality?
Yes, we take pride in offering high-quality products. We carefully select our suppliers and conduct thorough quality checks to ensure that our products meet our customers' expectations. If you have any concerns about the quality of your purchase, please contact us and we will be happy to assist you.
6. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. After 24 hours, your order may have already been processed and shipped. If you wish to cancel your order, please contact us as soon as possible.
7. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or duties imposed by your country. It is the responsibility of the customer to be aware of and pay for any applicable customs fees or duties.
8. How can I contact customer support?
You can contact our customer support team by emailing us at kitchencanvas12@gmail.com. We strive to respond to all inquiries within 24 hours and provide the best possible assistance to our valued customers.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at kitchencanvas12@gmail.com
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too, If more than 15 business days have passed since we’ve approved your return, please contact us at kitchencanvas12@gmail.com